Complaint Investigation Report

194700472-8-5-2025-47-HC-SDUU-DKBM6W-20250807092036

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/29/2025 and conducted by Evaluator Ryan Chan

COMPLAINT CONTROL NUMBER: 47-HC-20250429150329

On 7/29/25, Home Care Services Branch Enforcement Analyst (EA), Ryan Chan conducted a follow up investigation visit regarding the above complaint allegation. EA met with Staffing Manager Jessica Davila.

Reporting party (RP) alleges home care aides (HCA) were not cleared on the home care aide registry. During the investigation, EA reviewed 14 HCA files and interviewed Staffing Manager Jessica Davila. All 14 of the HCAs whose files were reviewed are currently registered on the home care aide registry, however, 2 of the 14 were not registered in the home care aide registry prior to placing them with clients.

Based on records reviewed, the preponderance of evidence standard has been met, therefore, the above allegation is found to be SUBSTANTIATED. Health and Safety Code, Division 2, Chapter 13, Section 1796.43(a) is being cited on the attached HCS 9099D. Ms. Davila was advised that HCAs who are not cleared on the home care aide registry are not to be placed with clients.EA concluded the visit with an exit interview and provided a copy of this report along with appeal rights to Ms. Davila.