Complaint Investigation Report

Allegation: Staff was negligent while assisting resident(s) while transferring to/from bed.

It was alleged that S1 handled R1 roughly while being transferred in and out of bed. It was also alleged that S1 dropped R1 on the floor on 3 separate occasions while trying to transfer in and out of the wheelchair. To investigate this allegation, LPA conducted an interview with the Administrator and four (4) residents. Only one (1) out of four (4) residents was present during R1’s stay at this facility. Although interview with one (1) out of four (4) residents revealed that the staff never handled R1 in a rough manner nor did any falls occur, interview with the Administrator confirmed that S1 was a little bit on a rough side and several times S1 was told about changing his/her manners. However, Administrator denied ever witnessing or hearing about R1’s incidents of falling. Based on the information received, this allegation is Substantiated .

Exit interview conducted appeal rights explained and copy of this report provided to the Administrator.