Complaint Investigation Report

Insufficient staffing to meet the needs of residents in care

Regarding the allegation above, CCL received a report on 08/09/2022 from a credible source stating there was 1 staff member providing care and supervision to 5 clients. The administrator confirmed the deficit in staffing, and another staff member arrived shortly thereafter. LPA Reed observed 4 staff for 3 clients during today’s inspection. Based on the observations of the credible source and interview, the preponderance of evidence standard has been met. The above allegation is therefore deemed to be SUBSTANTIATED at this time. California Code of Regulations (Title 22, Division 6) are being cited on the attached LIC 9099-D.

Regarding the allegation above, CCL received a report on 08/09/2022 from a credible source stating the tiles in a shower stall were “protruding outward in a very large section”. LPA observed the shower in good conditon. Based on observations from the credible source and LPA, the preponderance of evidence standard has been met. The above allegation is therefore deemed to be SUBSTANTIATED at this time. California Code of Regulations (Title 22, Division 6) are being cited on the attached LIC 9099-D.

Staff do not maintain a safe environment for residents

Regarding the allegation above, CCL received a report on 08/09/2022 from a credible source stating that bathroom rugs did not have skid resistant backings. LPA observed 2 newly purchased rugs with protective material during today’s inspection. Administrator confirmed the rugs were replaced since the credible source’s inspection on 08/01/2022. Based on the credible source’s observations, the preponderance of evidence standard has been met. The above allegation is therefore deemed to be SUBSTANTIATED at this time. California Code of Regulations (Title 22, Division 6) are being cited on the attached LIC 9099-D.