Complaint Investigation Report

The complainants concern is that the Administrator/facility designee exchanged inappropriate text communication in which client #1 (C1) and the clients’ 1:1 Staff #1 (S1) received.

On June 30, 2020 LPA received evidence of screen shot text between the Administrator/facility designee, C1 and S1 that took place on or about April 23, 2020. The written tone of the text from the Administrator was observed to be a violation of C1's personal rights.

In summary the written text from the Administrator stated that S1 would call the police and P.E.T (Psyche Evaluation Team) if the client stepped out of the front gate boundary. Then asked," If the client likes jail so much to send the client back". The Administrator expressed wanting restitution.

LPA reviewed C1's behavior plan. The text communication is not consistent with C1's Behavior Plan approach.

At 3:00 pm on 07-06-2020 the Administrator was interviewed and acknowledge the communication and agreed that the approach was inappropriate and stated that it will not happen again.

Therefore, the allegation, 'Staff failed to accord resident dignity and respect’ shall be substantiated. The Administrator and or any staff of the facility has a responsibility to be professional and approach each client with dignity and respect regardless of the issue.

Deficiency was issued per CA code of Regulations Title 22. See LIC9099-D included with this report.

Exit interview conducted, appeal rights discussed and copy of this report was provided to the Administrator.