Complaint Investigation Report

Allegation: Facility failed to address rodent problem (mice/rats, etc.)

It was alleged that the facility failed to address a rodent problem within the home. To investigate this allegation, LPA interviewed the Administrator, Staff #1 (S1), and three (3) clients, and reviewed facility records, including the incident report submitted to Community Care Licensing Division (CCLD) on 05/11/2026 and pest control company invoices. The Administrator and S1 denied the allegation and stated the facility did not have an active rodent infestation. The Administrator stated pest control services were requested on 05/11/2026 and completed on 05/12/2026 with no evidence of rodents found. LPA reviewed pest control documentation, which confirmed the Administrator’s statement. Review of the incident report revealed staff attempted to obtain additional information from Client #1 (C1) regarding the reported mouse incident; however, C1 was unable to provide specific details regarding the event. Interview with C1 revealed C1 independently purchased a mouse trap after reportedly seeing a mouse; however, C1 provided inconsistent statements regarding placement of the trap and how the mouse was caught. During the inspection, LPA did not observe droppings, holes, foul odors, infestation, or unsanitary conditions throughout the facility. Interviews with two (2) out of three (3) clients revealed no observations of rodents or droppings, and both stated the facility is kept clean and sanitary.

Based on interviews, records reviewed, and LPA observations, there was insufficient evidence to support the allegation that the facility failed to address a rodent problem. Therefore, this allegation is Unsubstantiated at this time.

Allegation: Staff neglected to provide proper supervision to client

It was alleged that staff neglected to provide proper supervision to Client #1 (C1) after C1 was reportedly found carrying a dead mouse/rat in the community. To investigate this allegation, LPA interviewed the Administrator and three (3) clients and reviewed C1’s facility records. The Administrator and S1 denied the allegation and stated staff were unaware C1 had been carrying the dead animal and would have addressed the matter immediately if staff had known. The Administrator further stated C1 is considered high functioning, prefers minimal interaction with staff and clients, and often chooses to remain alone in their room. On 05/04/2026, during a meeting with NLACRC staff, C1 disclosed being in possession of a dead mouse/rat, at which time staff immediately assisted with disposal of the animal. C1 confirmed staff assisted with disposal after being informed. Continue on LIC 9099C