Complaint Investigation Report

Licensee speaks inappropriately to clients in care.

The complainant concern is that unfriendly words were exchanged between Client #1 (C1) and the Licensee on or about 06/12/2025. To investigate this allegation LPA conducted an interview with the Administrator and was informed that an incident occurred on 06/12/2025 at around 7:00 PM due to a lot of noise of the music and the blender. The Licensee demanded everyone to keep quiet and go to their rooms which escalated to a verbal altercation between the Licensee and C1. Furthermore, both the Administrator and Licensee denied the allegation and stated that they never spoke to any clients or C1 inappropriately. However, interview with three (3) out of four (4) clients who were able to communicate confirmed that the Licensee did speak inappropriately to C1 and as well to the Administrator in their presences on 06/12/2025. Therefore, based on interviews conducted, there is sufficient information to prove that the allegation has happened; and therefore, the allegation is deemed Substantiated.

Licensee does not treat clients with dignity and respect.

The complainant concern is that the Licensee did not treat clients with dignity and respect during an incident of a verbal altercation between the Licensee and C1 which occurred on 06/12/2025. The Licensee stated that "I am the man of the home, you do not talk to me that way." To investigate this allegation LPA conducted an interview with the Administrator and was informed that due to a lot of noise the Licensee disconnected the music and demanded everyone including Administrator to go to their rooms and keep quiet. Additionally, LPA conducted a telephonic interview with the Licensee who also confirmed that Licensee was at the facility on 06/12/2025. Furthermore, the Licensee admitted directing clients into their rooms; however, he denied being disrespectful towards them. The Licensee also added that all clients must follow his commends as it is how supposed to be. Although, Licensee never admitted being verbally disrespectful, interview with three (3) out of four (4) clients witnessed and confirmed that there was a verbal altercation where the Licensee was verbally disrespectful to C1. Therefore, based on the interview’s information collected, there is enough evidence to support the allegation and is deemed Substantiated.