Complaint Investigation Report
197610054-7-5-2023-31-AS-NMAN-CW52ED-20230928171941
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY
CCLD Regional Office , 21731 VENTURA BLVD., STE. 250
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/03/2023 and conducted by Evaluator Melissa Ruiz
COMPLAINT CONTROL NUMBER: 31-AS-20230703120422
Licensee does not ensure staff are able to communicate with residents in care.
On 7/5/2023, Licensing Program Analyst arrived at the facility to conduct an initial 10-day complaint investigation.
Allegation: Licensee does not ensure staff are able to communicate with residents in care.
Upon LPAs arrival, LPA was greeted by staff (S1) and S1 was unable to thoroughly speak or communicate in English. S1 was the only staff at the facility during this visit, responsible for providing care and supervision to three out of four residents in care. Later on, another staff arrived at the facility (S2) who can communicate in English.
Based on LPAs observation and interviews, the allegation above is deemed SUBSTANTIATED. Deficiencies issued per CA Code of Regulations, Title 22. Report signed and delivered.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction