Complaint Investigation Report

Regarding the allegation “Facility has inadequate food service”, it was alleged the food served did not meet residents’ nutritional requirements. A similar allegation was investigated on 11/08/2022 and 11/09/2022 in complaint # 31-AS-20221108101558. From interviews, residents were unsatisfied with the food served. The Administrator noted that food quality has improved since their recent hiring. From observations, food served on 12/08/2022 appeared to improve in quality and variety from photos observed on 12/07/2022 and 11/08/2022. Based on observations and interviews, the allegation is deemed SUBSTANTIATED at this time. Deficiency is cited on LIC 9099-D.

Regarding the allegation “Staff were unable to provide Paramedics with resident's records”, it was alleged that paramedics could not access the records of Resident #1 (R1) after they called 9-1-1. From interviews, staff do not recall the encounter with paramedics and R1. R1 claimed they had to communicate with paramedics and provide information since the facility was not able to. Based on interviews, the allegation is deemed SUBSTANTIATED at this time. Deficiency is cited on LIC 9099-D.

Exit interview conducted. Copy of report provided. Appeal rights discussed.