Complaint Investigation Report

Allegations: “Staff are not providing adequate food service to resident” and “Staff are not meeting resident's needs”

It was reported that a staff was not assisting Resident #1 (R1) with meals and was not attentive to R1’s needs. Interview with R1 confirmed that the staff is not associated with the facility and is a private caregiver. They further reported that the private caregiver is “difficult, not nice, and mean” in addition to not treating R1 gently. R1 did not have concerns about their assistance with meals and stated that the facility provides adequate meals throughout the day.

Record review confirmed the private caregiver is not directly employed by the facility.

Based on the information obtained, the allegations are deemed UNFOUNDED at this time. A finding of unfounded means that the allegations are either false, could not have happened, and/or are without a reasonable basis.

The LPA, ED, and DHS had a discussion on following up with the appropriate agency that employed the private caregiver and they agreed.

No deficiency cited. Exit interview conducted. A copy of the report was reviewed and provided.