Complaint Investigation Report

Allegation “Staff did not comply with reporting requirements:”

The complaint alleged that the facility staff did not comply with reporting requirements as they failed to notify the residents responsible party when the resident was sent to the hospital/Emergency Room (ER). Interviews conducted and records reviewed reflected that facility staff follows their protocol for reporting requirements and notifies all parties including but not limited to residents RPs, Community Care Licensing (CCL), and Long-Term Care Ombudsman (LTCO). Moreover, interviews conducted with R1’s RPs reflected that two (2) out of the three (3) RPs are notified of anything related to R1 and it is the family’s responsibility to communicate between the RPs. LPA did not find any documentation specifying who the facility should notify or a specific order of who to contact in case of emergency. However, facility ED agreed to ensure all three (3) RPs are informed of any future incident related to R1. Based on interviews and record review, the Department does not have sufficient evidence to determine that the staff did not comply with reporting requirements. Therefore, the above allegation is deemed UNSUBSTANTIATED at this time.

No deficiencies cited. Exit interview conducted. Copy of the report was issued.