Complaint Investigation Report

197609544-10-21-2022-31-AS-MVAO-CKUTFM-20221104144148

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 21731 VENTURA BLVD., STE. 250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/14/2022 and conducted by Evaluator Wendell Smith

COMPLAINT CONTROL NUMBER: 31-AS-20221014143942

Licensing Program Analyst (LPA) Wendell Smith conducted an unannounced subsequent visit to finish investigation into the allegations above. LPA met with facility staff and explained the reason for this visit.

Regarding the allegations above it is alleged that staff #1 (S1) hit client#1 (C1) with a broom and handled C1 in a rough manner during an incident on 9/14/22. LPA conducted the initial visit on 10/17/22 where interviews were conducted with clients and staff. During today's visit LPA conducted interviews with clients and staff from 4-4:30pm. LPA spoke with S1 by telephone regarding the allegations. Information obtained through interviews with clients and staff revealed that on 9/14/22 during an incident in the morning S1 was observed by two witnesses hitting C1 with a broom and handling C1 in a rough manner. Interviews conducted reveal that there were no injuries caused by the hit to C1. Based on the information obtained through interviews conducted both allegations are deemed Substantiated. However both of these allegations were investigated in another complaint which came in four days before this complaint. Complaint control number (31-AS-20221010150155). Both allegations were also Substantiated and cited on that report on today's date. So no citations will be issued with this report. Exit Interview conducted. Copy of report issued.