Complaint Investigation Report

197609544-10-17-2022-31-AS-MVAO-CKUT38-20221104142151

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 21731 VENTURA BLVD., STE. 250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/10/2022 and conducted by Evaluator Wendell Smith

COMPLAINT CONTROL NUMBER: 31-AS-20221010150155

Staff are not providing a comfortable environment for residents

Licensing Program Analyst (LPA) Wendell Smith conducted an unannounced subsequent visit to finish investigation into the allegations above. LPA met with facility staff and explained the reason for this visit. LPA spoke with administrator Paul Tabach by telephone.

It is alleged that staff # 1 (S1) speaks rudely to clients and are not providing a comfortable environments to clients by arguing with other staff and trying to keep make clients stay in their room. LPA conducted initial visit on 10/11/22 where interviews were conducted with clients and staff. During today's visit LPA conducted more interviews with clients and staff. Interviews revealed that S1 has spoken rudely to clients and staff and has not provided a comfortable environment by arguing with other staff in front of clients and treating clients rudely. Based on the information obtained through interviews both of these allegations are deemed Substantiated at this time. Deficiencies cited on LIC 9099 D. Appeal Rights explained. Exit Interview conducted.