Complaint Investigation Report

Allegation: Staff not present at facility

It was alleged that staff not present at facility. To investigate this allegation LPA conducted interviews with Licensee, two (2) staff, four (4) residents in care, power of attorney for R1, a registered nurse for R1. Interviews and record reviews revealed staff are present at the facility on a set schedule weekly.

interviews with Four (4) out of four (4) Residents was conducted and all four (4) residents denied ever witnessing anyone else except the caregivers at the facility.

Licensee interview was conducted telephonically and LPA was informed that the facility has a set schedule for caregivers. Only a registered nurse is coming once a week for R1 who is hired by the power of attorney for R1. Telephonic interview with power of attorney for R1 revealed that the registered nurse who is scheduled once a week for R1 is hired through Home Health by the power of attorney. Moreover, LPA was informed by the registered nurse that they are only assigned for R1 and is always assisted by a caregiver in the facility at the time of their visit to R1. LPA also observed that the registered nurse providing care to R1 during the time of the visit and was assisted by a caregiver.

LPA conducted interview with the staff and was informed that the staff has a set schedule on a weekly basis and in case of emergency they inform the Licensee and the Licensee provides care in their absence. LPA also reviewed training records for all caregivers and all training records were complete.

Lastly, review of the Facility Personnel Report (LIC 500), conducted by LPA at 10:10 am, did not include anyone else beside the assigned caregivers for residents in care. Based on document reviews, LPA observation and interviews, this allegation is UNSUBSTANTIATED at this time.