Complaint Investigation Report

Staff illegally evicted resident in care.

It was alleged that the facility evicted Resident #1 (R1) illegally. To investigate this allegation LPA conducted an interview with the Administrator who denied the allegation. Administrator informed LPA that per R1’s family request a non-emergency ambulance was called to take R1 to the hospital on 04/07/2025. LPA was informed that R1 was not going to return to the facility and the Administrator refunded the prorated monthly payment to R1’s family. LPA contacted R1’s family member who confirmed that R1 still remains in the hospital and as of today date no discharge orders been received. Lastly, during today’s visit LPA observed that R1’s medication and other personal belongings were still present at the facility and R1’s room was still vacant. Therefore, based on interviews, record review, and LPA’s observation this allegation is deemed Unsubstantiated at this time.

Staff did not issue refund to resident or resident's authorized representative.

It was alleged that the facility refused to refund the full amount of $2,133 to R1's family for R1's stay at the facility from 04/04/2025 to 04/07/2025. To investigate this allegation LPA reviewed and obtained copies of pertinent facility and R1’s records. Furthermore, LPA conducted an interview with the Administrator who informed LPA that upon R1's family request for a refund the Administrator contacted the corporate office to issue a check payable to R1's family in the prorated amount of $1,852.48. Lastly, the check was mailed to R1's family on 04/15/2025. Based on Safety Code 1569.652 and Assembly Bill 261 a refund is to be issued within 15 days after the personal property of a resident has been removed. Therefore, based on the information obtained, the allegation is deemed Unsubstantiated at this time.

Exit interview conducted, and a copy of this report was issued