Complaint Investigation Report

Further interviews with staff also revealed that R1 was also hard of hearing so people around R1 including staff tend to talk loudly and near R1.

Regarding the allegation that staff did not ensure that residents received assistance while in care, it was alleged that whenever R1 calls via intercom, staff do not respond. LPA's interview with eight (8) residents or more than 10% of the current census on 09/22/23 between 10:50 AM to 11:45 AM and today between 11:00 AM to 1:00 PM revealed that eight (8) out of eight (8) residents the staff provided all the care they need and staff are respectful and attentive. All eight (8) residents interviewed also stated that staff respond to their calls almost immediately or within ten (10) minutes.

Based on the information gathered during this and prior visits, the allegations are deemed unsubstantiated at this time.

Exit interview conducted. Copy of this report issued.