Complaint Investigation Report

Staff spoke inappropriately towards a client while in care:

In regard to the allegation, it was reported that staff was speaking inappropriately using an elevated voice to address Client 1 (C1).

On 06/03/2024 an incident occurred at the facility regarding a behavioral issue with C1 getting a full bunch of bananas and not leaving any for other fellow clients. Interview with staff #1 (S1), revealed that staff asked C1 to take one or two bananas and leave some for their fellow housemates. However, C1 reacted which escalated to kicking the trash bin and breaking the bathroom door. Furthermore, administrator and staff informed LPA that the occurrence of the incident with C1 staff did use elevated voice outside of the facility to get C1’s attention in order to facilitate a telephonic communication between C1 and the Administrator. However, interview with C1 revealed that the staff did not make any attempt of facilitating a telephonic conversation between the Administrator and C1 on the day of the incident. Additionally, interview with the witness confirmed that they observed the staff came outside of the facility and seemed visibly upset due to the incident which occurred inside of the facility and did not observe any cellular phone in their hand.

Based on the interviews and (SIR) review during the visit, this allegation is Substantiated at this time.