Complaint Investigation Report

It was reported that on 02/28/2025 staff yelled at Client #1 (C1) because C1 refused to eat a cup noodle that the staff prepared for C1. To investigate this allegation LPA conducted interviews with the Administrator and four (4) staff and all parties interviewed denied the allegation. LPA was informed that all staff working at the facility are trained and well aware of C1's condition to not yell as it only escalates the situation to worse. Furthermore, LPA conducted an interview with one (1) out of four (4) clients and he/she denied ever being yelled at or witnessing any staff yelling at C1 on 02/28/2025.

Based on information obtained through interviews, this allegation is deemed Unsubstantiated at this time.