Complaint Investigation Report

Staff are promoting unsafe behaviors with client in care:

It is alleged that the facility staff allow C1 to use a wet rag to their body instead of taking a shower which can cause the infection on C1’s skin. To investigate this allegation LPA conducted interview with the Administrator and was informed that occasionally when C1 refuses to take a shower they do offer him/her to use a wet towel instead. Interview with staff confirmed the information. In addition, interview with two (2) out of four (4) clients also revealed that they are allowed to use wet towels when they refuse to take a shower. Based on the interviews and information gathered, during todays visit, this allegation is Substantiated.