Complaint Investigation Report

Allegation: Facility is using kitchen equipment in poor repair.

It was alleged that the facility is using a burned-out microwave to heat food, and this is health hazard. To investigate this allegation LPM and LPA tested the microwave in the kitchen and observed it is operational. However, it was also observed that the inside coating is rusted and chipping away. LPM and LPA conducted a web review regarding the issue and per products.geappliances.com states that if the coating is flaking or peeling to discontinue the use of the microwave and replace it. Based on the information gathered and observation, this allegation is Substantiated at this time.

Allegation: Facility staff/ or administrator is recording private conversations.

It was alleged that the facility has cameras and are recording conversations. To investigate this allegation, LPM and LPA conducted an interview with the Administrator and the Designee and both confirmed that the facility has video surveillance equipment that is capturing audio conversation. This is a personal rights violation. LPM and LPA also requested to provide a footage of a current audio recording and confirmed the above allegation. Based on an observation and information gathered this allegation is deemed Substantiated at this time.

Exit interview conducted appeal rights explained and copy of this report provided to the Administrator.