Complaint Investigation Report

It was alleged that the facility refused to take Resident #1 (R1) back after hospital discharge on 04/19/2024. During initial visit, LPAs were informed that the level of care for R1 changed; and therefore, the facility could not accept R1 back to the facility. However, upon LPA’s request, the Administrator could not provide sufficient document regarding R1’s changes in the level of care. Additionally, the investigation revealed the Administrator did not submit the Eviction letter to the Community Care Department nor served R1/family/representative with the 30-day Eviction notice. Based on interviews and record reviews this allegation is Substantiated at this time.