Complaint Investigation Report

Regarding Allegation #1 : Facility staff did not give resident medications as prescribed. On 12/21/2021 LPA Calderon interviewed W1 who stated that R1 had advised that the facility was not providing medication as prescribed. On 12/21/2021 LPA Calderon interviewed R1 who stated that staff did not give medication on time and in the right amount and were not following the doctor’s orders. On 12/21/2021 LPA Calderon interviewed S1 – S6 who all stated that they follow doctors’ orders in giving medication to residents, and update residents MAR to address when medication is given and in what amount. Staff state that if a resident refuse to take medication or they miss giving the medication to the resident this is documented in the resident medical records. On 12/21/2021 and 05/09/2022 LPA Calderon interviewed R2 – R10 all residents state no issues with medication provided by staff . On 12/21/2021 LPA Calderon reviewed Needs and Service Plan, Physician Report, MAR for R1, medical records state that staff did not miss or forget to give medication to R1.

Regarding Allegation #2 : Facility staff blamed resident for not calling when they were not given their medication. On 12/21/2021 LPA Calderon interviewed W1 who stated that R1 advised that facility staff blamed R1 when medication was missed or not given at the right time. On 12/21/2021 LPA Calderon interviewed R1 who stated that staff missed giving medication and blamed R1 who should have informed staff of any medication issues. On 12/21/2021 LPA Calderon interviewed S1 – S6 who all stated that they would never blame a resident for issues with medication and if there are issues with a resident medication, they update all records. On 12/21/2021 and 05/09/2022 LPA Calderon interviewed R2 – R10 all residents state no issues with staff advising them of their medication status and never have staff blamed residents for any issues.