Complaint Investigation Report

LPA observed that the main A/C unit was working on all the common areas of the facility. The temperature for all 3 floors in the common areas was at a comfortable temperature. The residents have their own individual PTAC (A/C) unit in their rooms. Residents can control their own PTAC unit. They can turn it on and off, also can turn temperature up or down. Interviews with the resident and staff all agreed that the A/C unit and PTAC units have been working and the facility and residents rooms are at a comfortable temperature. The interviews and observations did not concur with the above allegation.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated

An exit interview was conducted with Miki Lamm, Executive Director, and a hard copy of report was provided via email due technical difficulties (printer not working)