Complaint Investigation Report

The investigation revealed the following:

Allegation: Staff did not provide resident with laundry service.

The details of the complaint allege that staff improperly stored soiled garments within the resident’s closet. LPA Shirley reviewed PAL Approach Chart and Service Plan for R1, July 2024 through December 2024. During review, LPA Shirley observed that R1’s laundry day was Fridays. LPA Shirley observed the initials of the caregivers providing the laundry service for the week and that laundry service was consistent. LPA Shirley did not observe soiled garments in the closet as R1 transferred out of this facility on 12/27/25.

LPA Shirley interviewed staff-1 thru staff-10 (S-1 thru S-10). LPA asked, how often does staff wash the resident’s clothes. Of those interviewed, 10 out of 10 staff answered twice a week. LPA interviewed Resident-2 thru Resident-10 (R-2 thru R-10). LPA asked, how often does staff clean your clothes. Of those interviewed, 7 out of 9 answered once a week, and 2 had other answers.

Based on records review, interviews and observations, LPA did not find sufficient evidence to support the above allegation. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is Unsubstantiated.

Allegation: Staff did not provide resident with housekeeping services

The details of the complaint allege that R1’s room was unclean. Per review of the Admissions Agreement signed 5/30/14, Belmont Village will provide weekly housekeeping services for the