Complaint Investigation Report

Based on the LPA's investigation, the investigation revealed the following. For Allegation – Staff abandoned resident. Interviews with Executive Director and Director of Residents of Care Services, they communicated that the resident's family member sent the facility a Notice to Vacate for resident dated 12/27/22. Family member decided not to have resident return to the facility. The executive director advised family member that the Director of Resident Care Services would be going to reassess resident before allowing resident to return. The facility needed to make sure that resident was still compatible with the facility. The re-assessment was conducted on 12/22/22, then the Notice to Vacate dated 12/29/22 was received, therefore the facility did not go forward with completing the process for resident to return to the facility. Interviews with S#3 - S#6 & R#1 - R#6, communicated that they have never been aware of the facility refusing a resident re-entry to the facility for any reason. The interviews and records reviews did not concur with the above allegation.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

An exit interview was conducted with Miki Lamm, Executive Director and a hard copy of report was provided.