Complaint Investigation Report

Regarding Allegation #1 : Facility staff not permitting resident to have visitors without prior notice. It is being alleged that facility staff did not permit resident to have a visitor without prior notice. The interviews indicate the following: A1 indicates that all resident family are welcome to visit anytime they want between the hours of 1pm to 8pm. A1 indicates that R1 family member was not asked to give notice prior to visiting R1. A1 indicates that staff would not refuse to allow residents from visiting. S1-S2 indicate that R1 family could visit between the hours of 1pm to 8pm weekly. S1-S2 indicate that staff did not prevent R1 family from visiting. 2 out of 4 residents indicate that their family could visit when they wanted, and staff would not prevent any family member from visiting a resident. 2 out of 4 residents were non-verbal due to health issues and could not be interviewed. W1 indicates that R1 family could visit any time they wanted, and staff would not prevent any visit. W1 indicates that facility staff did not advise that R1 family member had to ask for notice to visit prior to arriving at the facility. Reviewed Admission Agreement (date 01/05/2024) for R1. Admission agreement indicates that resident’s family can visit between 1pm and 8pm. There is no mention of resident family members having to call or give prior notice.

Regarding Allegation #2 : Facility staff not providing adequate meal services to resident. It is being alleged that facility staff did not provide adequate food to resident. The interviews indicate the following: A1 indicates that every resident is given 3 meals and 3 snacks per day. A1 indicates that if a resident is hungry all the residents must do is ask for food and staff would provide extra food to eat. A1 indicates that no resident goes hungry. 2 out of 2 staff indicate that they provide 3 meals and 3 snacks per day and no resident goes hungry. 2 out of 4 residents indicate that staff serves them 3 meals and 3 snacks per day. 2 out of 4 residents indicate that staff serves them enough food and they do not go hungry. 2 out of 4 residents were non-verbal due to health issues and could not be interviewed. W1 indicates that R1 has never advised W1 that staff has not served R1 enough food to eat. W1 indicates that R1 has gained weight and R1 health is doing better. LPA Calderon reviewed the weekly meal plan and noted different meals per day and that 3 meals and 3 snacks are served. LPA Calderon toured the kitchen area and noted enough food to feed 4 residents and 3 staff for more than 7 days. LPA Calderon noted snacks were served to residents and lunch was served. Reviewed R1 client weight record (date 01/06/2024 to 06/01/2024), LPA Calderon noted that R1 gained eight pounds (LBS) in the six months R1 has been living at the facility.