Complaint Investigation Report

Allegation: Staff did not seek medical attention for clients with scabies. Staff interviews revealed that C-1 nor C-2 have scabies. Staff interviews revealed that C-1 and C-2 have had routine prescribed medication (creams) to be administered twice daily to treat a skin condition (not scabies) for quite sometime. Staff interviews revealed that there are no clients with scabies at this facility. Staff interviews revealed that the primary doctor conducts visits monthly for routine medical consultations. C-1's and C-2's primary doctor was at this facility during today's visit and indicated that both C-1 and C-2 do not have scabies. Staff interviews also revealed that C-2 has a history of fabricating stories. Interviewed clients indicated staff provide them with cream daily to treat their skin condition (not scabies). Interviewed clients indicated they do not have scabies. Interviews and reviewed documentation do not corroborate this allegation.

Allegation: Staff made false statements regarding clients’ condition. Staff interviews revealed that staff do not make false statements regarding clients' condition. Interviewed staff indicated that C-1 and C-2 were kept home from their day program from 01/05/24 through 01/09/24 due to both having a cold. Per S-1, S-1 communicated with the day program the reason as to why C-1 and C-2 did not attend day program. Interviewed clients indicated they did not attend day program due to them having a cold. Interviews do not corroborate this allegation.

Based on record review and interviews conducted the findings indicate, although the allegation(s) may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation(s) are UNSUBSTANTIATED.

An exit interview conducted, appeal rights and a copy of this report was provided to Danelle Loboda/S-1