Complaint Investigation Report

Allegation: Allegation: Staff spoke inappropriately to client in care. It has been alleged that staff inappropriately spoke to a client. (2) out of (3) interviewed clients indicated that staff (including S-3 and S-4) are nice and do not yell, name call nor curse at anyone. (2) out of (3) interviewed clients indicated they have not witnessed nor heard anyone complaining about staff speaking to clients inappropriately. (2) out of (3) interviewed clients indicated that they enjoy residing at this home and have no concerns. Staff interviews revealed that staff do not speak to clients inappropriately. Interviewed staff indicated that staff do not name call, yell nor curse at clients. Interviewed staff indicated that they have not witnessed nor received any complaints pertaining to this matter. Interviewed staff indicated that they are trained in zero tolerance, mandated reporting and client rights. Staff interviews revealed that C-1 has a history of fabricating stories. Interviews do not corroborate this allegation.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted. LPA was experiencing technical difficulties during this visit. Therefore, a copy of this report and appeal rights will be sent to Remy Coleman via email.