Complaint Investigation Report

Allegation: Facility staff did not dispense medications as prescribed. It is alleged that staff are not providing clients with their medication as prescribed. Staff interviews revealed that medications are provided to clients as prescribed. Per Staff interviews, C-3 had a change of medication (Ketoconazole 2% Topical Cream and Hydrocortisone 2.5% Topical Cream). Per Staff interviews and C-3’s record review, staff are to apply the topical cream (noted above) (2) weeks on and (2) weeks off. C-3 was unaware of the change of C-3’s topical creams. Per C-1 and C-2, staff provide them with medication on a routine basis and have no concerns. Interviews and record review does not corroborate this allegation.

Allegation: Facility staff yelled at client. It is alleged that staff yells at client. Staff interviews revealed that staff do not yell at clients. Interviewed staff have not witnessed any staff yelling at clients nor received any complaints pertaining to this matter. (2) out of (3) interviewed clients indicated that staff do not yell at clients. (3) out of (3) interviewed clients indicated they have not observed staff yelling at other clients. Interviews do not corroborate this allegation.

Allegation: Facility staff spoke inappropriately to client. It is alleged that staff raise their voice when C-3 uses C-3’s own money to purchase their own food from the supermarket. Per staff interviews, staff provide C-3 with C-3’s monies. Monies that are disbursed to C-3 are documented by staff. Per staff interviews, C-3 has purchased food items that the facility already has that clients can consume. Per staff interviews, staff do not speak to clients in an inappropriate manner. (2) out of (3) interviewed clients indicated that staff do not speak inappropriately to clients. (3) out of (3) interviewed clients indicated they have not observed staff speaking inappropriately to other clients. Interviews and record review do not corroborate this allegation.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview conducted, a copy of this report and appeal rights were provided to Leonora Ng.