Complaint Investigation Report

Allegation: Staff did not ensure client attended scheduled medical appointments. Staff and client interviews revealed that S-1 was late for C-1's dental appointment and as a result, C-1's dental appointment was cancelled. Per interviews, San Gabriel Pomona Regional Center was made aware of this situation and they were able to refer C-1 for a same day emergency dental appointment due to C-1's pain. Interviews conducted corroborate this allegation.

Based on LPAs interviews conducted with the clients and staff, the preponderance of evidence standard has been met for the above allegation, therefore the allegation is found to be SUBSTANTIATED. California Code of Regulations Title 22, Division 6, Chapter 1 are being cited on the attached LIC9099D.

Exit interview held and a copy of the report and appeal rights was provided to Remy Coleman