Senior Care Records.

Complaint Investigation Report

Kingsley Home Care, Pomona07/08/2022Licence 198601207

Census3
Date signed07/08/2022 10:20:37 AM
Name of licensing program analystElizabeth Irra
Name of licensing program managerChristine Yee
The inspector’s account

Allegation: Client's rights to smoke were violated. During the course of this investigation, LPA interviewed Staff #1, Staff #2 (S-1 and S-2), Client #3 (C-3) and Client #4 (C-4). LPA attempted to interview Client #1 and Client #2 (C-1 and C-2), however, C-1 and C-2 were unable to understand the interview questions. Staff interviews revealed that clients are able to smoke outside either in the front porch or in the backyard. Interviewed staff have not denied Clients the right to smoke. Interviewed Staff indicated they have not received any complaints nor concerns in regards to clients smoking. Client interviews revealed that they are allowed to smoke outside in the from porch or in the backyard. Client interviews revealed that their right to smoke has not been violated. Staff and Client interviews do not corroborate this allegation.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated

Exit interview conducted, Appeals Rights and a copy of this report was provided to Facility Administrator.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction