Complaint Investigation Report

Administrator and staff interviewed denied that staff yell at residents and denied that staff do not treat residents with dignity and respect. Residents interviewed were not able to corroborate the allegation. 2 out of 3 residents stated that staff do not yell at residents and staff treat them with dignity and respect.

Based on LPA's observations and interviews, investigation revealed: Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

No Deficiencies cited under California Code of Regulations Title 22. Exit interview conducted, and a copy of report was provided to Administrator, Ronel Canones.