Complaint Investigation Report

Allegation: Staff yell at clients. During this investigation, staff interviews revealed that S- 2 has a loud voice and does not yell at clients. Interviewed staff indicated they have not witnessed nor received any complaints in regards to staff threatening, yelling or calling any clients "cowards". Interviewed staff also indicated they are trained in mandated reporting, client rights and zero tolerance. (1) of (3) interviewed clients indicated S-2 yells at clients and on one incident (date unknown) S-2 called a client a "coward". (2) of (3) interviewed clients have not witnessed S-2 yelling (they indicated S-2 is loud and has a heavy accent) or calling a client "coward". Interviews do not corroborate this allegation.

Allegation: Staff eat meals allotted for clients. During this investigation, staff interviews revealed that staff are allowed to eat the same meals that the clients receive and that staff are also able to bring their own food/meals. Staff interviews revealed that they do not take any left over food home and that the left over food is packaged, labeled, dated and stored inside the facility refrigerator for the clients to consume. Per staff interviews, the staff have instructions as to how to store left over food in the refrigerator (left over food is to be discarded within 48 hours of storage if not consumed by clients). Per staff interviews, staff has not received concerns/complaints in regards food including left over food. Interviewed staff also indicated clients can also request food substitutions if they do not like what is on the menu. In regards to a body "lube" found behind the couch, interviews revealed that it was found under the sofa and staff removed it and inquired as to who it belonged to. LPA observed that the base of the facility sofa is very low which hinders for items to be seen unless the sofa is physically removed. Per staff, there were no clients nor staff indicating that this item belonged to them. The body "lube" was thrown away as no one has indicated it belong to them. Interviews do not corroborate this allegation.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview conducted and appeal rights and a copy of this report was provided to Ekundayo Daniel Aleburu (Assistant Administrator)