Complaint Investigation Report

It's alleged staff made inappropriate comments to clients. It's alleged during an outing with both clients, Staff #1 (S1) said "You can hit me or slap me but I will call the police". Allegedly C1 became aggressive when he/she wanted a copy of the receipt for a purchase and S1 kept the receipt for facility records. S1 indicated C1 was verbally aggressive and did threaten to call the police if C1 became physically aggressive. S1 denies making any inappropriate comments. Clients interviewed did not mention any other inappropriate comments. Based on the information obtained, the allegation is unsubstantiated.

It's alleged facility does not provide a comfortable environment for clients. Both clients interviewed indicated that staff could be rude at times but did not mention feeling uncomfortable. Both clients stated they wanted to continue living at the facility. Staff interviewed denied the allegation and indicated that the clients make staff feel uncomfortable because they are allegedly verbally abusive toward staff. Based on the information obtained, the allegation is unsubstantiated.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview held. A copy of the report was provided.