Complaint Investigation Report

LPAs interviewed four (4) staff, and all four (4) staff denied the allegation. LPA interviewed three (3) clients, and all three (3) clients could not corroborate the allegation. LPA interviewed three (3) witness and all three (3) witness stated that client arrived at day program on 01/30/2026 with a bruised nose and scratch on bridge of C1 nose. One witness stated that C1 sometimes arrives with scratches. Documentation reviewed shows that C1 has self-injurious behaviors that include banging head on wall or biting hand. C1 does not require 1:1 and spends most of the time in C1 room. Three (3) staff stated that client suffered injuries at the day program because the day program reported a fall to facility on 01/28/2026. The origin of the injuries cannot be determined and there is not enough evidence to support this allegation.

Allegation: Staff did not seek timely medical attention for a client. It is alleged that day program staff had asked facility to take C1 to hospital.

On 01/28/2026, day program reported to facility that C1 was having trouble walking and wanted to lay down. Day program reported that C1 had a fever of 102 degrees and notified home of the fever. Two (2) staff stated that client did not have a fever when C1 arrived from the day program. The facility measured C1 temperature at 95 degrees. W1 denied asking the home to pick C1 up. LPA asked staff at the day program why the day program did not take C1 to seek medical attention and all three (3) stated they did not believe is was necessary at the time. On 01/30/2026, C1 showed up with surgical mask on and when staff at day program removed the mask, staff noticed the injuries. On 01/31/2026 facility took C1 to hospital and was diagnosed with contusion to the nose. Hospital staff did not report suspected abuse or neglect. There is insufficient evidence to support this allegation.