Complaint Investigation Report

Allegation: Staff did not provide client appropriate supervision resulting in client looking into neighbors windows. It has been alleged that staff did not provide appropriate supervision resulting in a client looking into neighbor’s windows. (1) of out (4) staff interviews revealed that on 06/17/25, a neighbor reported that a client (description of the client was provided) was inside of their yard. Interviewed staff indicated that they have not received any complaints pertaining to this matter prior to 06/17/25. Interviewed staff indicated that they have not observed C-1 entering any neighbors’ homes. Interviewed staff indicated that C-1 is able to leave this facility independently (per C-1’s physician report, C-1 is able to leave the facility unassisted). Per staff interviews, on-shift staff are awake on all shifts and provide care and supervision. Interviewed staff indicated that since this allegation was reported, they have spoken to C-1 about the importance of not entering private properties. Interviewed clients indicated they are able to leave this facility independently. Client interviews revealed that they do not enter the neighbors’ homes. Interviewed clients indicated they have not observed any clients entering neighbors’ properties. Staff and client interviews do not corroborate this allegation.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted, a copy of the report and appeal rights was provided to Adela Santos.