Complaint Investigation Report

During interviews with the clients, zero (0) out of seven (7) corroborated the allegation that the facility is not offering them enough water. C1 explained that they do obtain water during breakfast at the facility, and that water is made available to clients in the form of water jugs that are posted at various locations around the facility. None of the other clients expressed concern about the availability of water in the facility. During interviews with the staff members, none of them corroborated the allegation that the staff do not provide enough water for the clients. All staff indicated they have water jugs around the facility, as well as inside their office area and the medication room if any of the clients request water. During the physical plant tour of the facility, LPA observed there are water jugs in select locations for client to refill their water jugs and cups, and also toured the kitchen during lunchtime and observed that water and juice was available for clients.

Based on statements and interviews conducted with staff, clients, review of client files and facility file records, there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview held, and a copy of this report was provided.