Complaint Investigation Report

Regarding the allegation that : Facility does not have air conditioning. Administrator and staff interviewed stated that the facility has ceiling fans, and portable fans for residents. Residents interviewed stated they have ceiling fans and some residents stated they also have portable fans. 3 out of 5 residents interviewed stated that they are comfortable with the temperature in their room. It should be noted that title 22 regulations do not require facilities to have air conditioning.

Regarding the allegation that : Facility is in disrepair, specifically that the shower(s) and toilet(s) are not working properly. Administrator and staff interviewed denied the allegation. They stated that sometimes the toilets get clogged, but the facility staff repair them right away. Administrator and staff interviewed denied that the showers are not working. Residents interviewed were not able to corroborate the allegation. 5 out of 5 residents confirmed that sometimes the toilets get clogged, but staff repair it right away. 5 out of 5 residents stated that the shower(s) are working. LPA observed that the toilets and showers were functioning on today's visit.

Based on LPA's observations and interviews, investigation revealed: Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.