Complaint Investigation Report

The investigation revealed of the following: Allegation#1 " Staff sexually abused resident " The complaint was accepted by the CCL IB investigation Unit as an assignment and assigned to IB Investigator Douglas Reel. IB Investigator Reel conducted an interview with C1 and C1's statement were inconsistent and denied staff or anyone else in the facility sexually assaulted or physically harmed C1. C1 also could not provide any information or details regarding the alleged assaults. LPA Wong also interviewed clients and all denied the allegation and they never heard or witnessed any staff raped clients in the facility. LPA also interviewed staff and all denied the allegation and reported there's never happened in the facility.

In regard to allegation#2 " Resident sustained multiple injuries while in care" LPA interviewed clients and all denied the allegation and reported staff are on top of their medical and staff take good care of them. LPA interviewed staff and all denied the allegation and reported that they had never seen C1 sustained any bruises or injuries on her shoulders or hands. Staff reported that if they saw something, they would send clients to hospital immediately or take them to see doctor right away.

In regard to allegation #3 " Resident is over medicated" LPA interviewed seven clients and six out of seven clients denied the allegation and stated they did not think staff would over medicate them. Staff are always on top of their medication. LPA interviewed staff and all denied the allegation and reported clients' medication are always prescribed by clients' doctors and psychiatrist. Staff always administered clients' medication according the time and dosage. LPA also reviewed clients' medication and MARs and they are all accurate and updated.

In regard to allegation#4 " Staff do not assist residents with incontinence needs" LPA interviewed clients and all denied the allegation and reported they are all independent with their personal hygiene and daily living skills. They are all capable to complete their own shower and toileting. They do not need any assistance with showering or toileting. LPA interviewed staff and they all denied the allegation and reported all clients are independent with their shower and toileting. Staff stated that they never seen C1 had feces or urine on her body or clothes. Staff reported C1 took her shower everyday and C1 always put on clean clothes. C1 would never have any smell on her body.