Complaint Investigation Report

1) Resident was sexually abused while in care.

2) Resident was physically abused while in care.

3) Resident was emotionally abused while in care.

LPA interviewed 7 of 7 Staff who indicated they have never sexually, physically or emotionally abused a Client nor have they heard or witnessed other Staff members sexually, physically or emotionally abused a Client. Interviews with 9 of 9 Clients also indicate that they have never been sexually, physically or emotionally abused by anyone while in care in the facility nor have they heard or witnessed other Clients been sexually, physically or emotionally abused by anyone while in care in the facility. The department also interviewed the alleged victim and asked the alleged victim if alleged victim felt safe at the Hamilton Villa or if anybody had hurt the alleged victim. Alleged victim answered by saying that alleged victim was happy and safe.

Based on LPA's and the department's interviews, the investigation revealed: Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Exit interview conducted with Adela Santos and a copy of this report provided.