Complaint Investigation Report

Allegation: Staff did not keep facility free of vermin. It has been alleged that this facility has bed bugs, rats, and roaches. Staff interviews revealed that there are roaches in this facility. Interviewed staff indicated that the housekeeping staff spray the rooms daily while conducting housekeeping duties. Interviewed staff indicated that a pest control company also provides pest control services at this facility on a monthly basis. Interviewed staff have not seen any rats nor bed bugs. Client interviews revealed that this facility has roaches. Interviewed clients indicated that the cleaning staff “spray” their rooms on a daily basis. Interviewed clients also indicated that a pest company conducts visits to this facility on a monthly basis for pest control services. During the tour, LPA did not observe any bed bugs nor rats. Staff and client interviews corroborate this allegation.

Based on interviews and tour conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED .

An exit interview was conducted. A copy of this report and appeals rights were provided to Adela Santos.