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Complaint Investigation Report

Diamond Gem Home Care, Pomona11/15/2021Licence 198600650

Census5
Date signed11/15/2021 02:06:29 PM
Name of licensing program analystElizabeth Irra
Name of licensing program managerChristine Yee
The inspector’s account

Allegation: Facility staff yelled at resident. During this investigation, LPA reviewed records and obtained relevant documentation. LPA interviewed Staff #1 (S-1) and Staff #3 (S-3). LPA was unable to interview Staff #2 (S-2) as S-2 is no longer working for this facility as a result of the above allegation. LPA also interviewed Client #1 (C-1), Client 4 (C-4) and Client 5 (C-5). LPA was unable to interview C-2 and C-3 as they are non-verbal. (1) staff out of (2) witnessed S-2 yelling at C-1. (1) staff out of (2) was not present at the time of this incident and is the staff whom replaced S-2's position. Per staff interviews, S-2 was terminated from working at this facility as S-2 also admitted to yelling at C-1. Client interviews revealed that they witnessed S-2 yelling at C-1. Staff and Client interviews and documentation reviewed corroborate this allegation.

Allegation: Facility staff threatened resident. During this investigation, LPA reviewed records and obtained relevant documentation. LPA interviewed Staff #1 (S-1) and Staff #3 (S-3). LPA was unable to interview Staff #2 (S-2) as S-2 is no longer working for this facility as a result of the above allegation. LPA also interviewed Client #1 (C-1), Client 4 (C-4) and Client 5 (C-5). (1) staff out of (2) witnessed S-2 threatening C-1. (1) staff out of (2) was not present at the time of this incident and is the staff whom replaced S-2's position. Per staff interviews, S-2 was terminated from working at this facility as S-2 also admitted to threatening C-1. Client interviews revealed that they witnessed S-2 threatening at C-1. Staff and Client interviews and documentation reviewed corroborate this allegation.

Based on LPA’s observations and interview which was conducted, the preponderance of evidence standard has been met, therefore the above allegations are found to be substantiated.

California Code of Regulations, Title 22, Division 6 and Chapter 1 are being cited. Refer to attached LIC 9099D.

Note: LPA was having technical difficulties during this visit.

Exit interview conducted, a copy of the report and appeal rights were provided to S-1.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction