Complaint Investigation Report

Allegation: Staff engaged in a physical altercation with a client resulting in an injury. (2) out of (3) interviewed staff (present during the 03/06/25 alleged incident) indicated they did not witness S-4 hitting C-1. Staff interviews revealed that C-1 was hitting S-4 for unknown reasons and that S-4 was trying to de-escalate C-1. Interviewed staff indicated that S-4 yelled for staff to call 911 due to C-1 hitting S-4. S-4 indicated that when C-1 came after S-4 and continued to hit S-4, S-4 had to hold C-1 as trained during CPI training. Interviewed staff indicated they did not observe any injuries on C-1 the day of the incident. Interviewed staff indicated that the Police Department arrived, de-escalated C-1 and left this facility without opening a case (as C-1 remained calmed). Interviewed staff indicated that C-1 has a history of fabricating stories. Interviewed staff indicated they have not witnessed nor received any reports of staff (including S-4) hitting clients. Interviewed staff indicated they are trained in mandated reporting, zero tolerance, clients rights and nonviolent crisis intervention (CPI). (2) out of (3) interviewed clients revealed that they did not witness S-4 hitting C-1. (2) out of (3) interviewed clients revealed that staff (including S-4) do not hit clients. Interviewed clients indicated they feel safe residing at this home and do not have any concerns. Interviews do not corroborate this allegation.

Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview conducted, appeal rights and a copy of this report was provided to Ms. King.