Complaint Investigation Report

Allegation: Staff threatened client in care. It is alleged that DSP staff (S1) threatened to throw a shoe, pull resident's hair, and put a finger on resident (R1's) face with a "look of hate". A total of five staff were interviewed. All staff denied the allegation. Staff (S1) stated they have never threatened R1, but have had disagreements because staff remind the resident to shower, clean their room, and to take medications, but the resident refuses. Staff stated that R1 has exhibited non-compliant behaviors such as, slamming doors and not following staff directions. None of the staff have witnessed S1 threatened or mistreat resident (R1). Resident (R1) stated that S1 is unprofessional because they get upset when the resident refuses showers and does not clean their room. Resident (R2) stated they have never seen S1 threatened R1, nor have they been threatened in the home by staff. Per record review, resident (R1) has history of false allegations, not completing ADLs, and defiant behaviors. There is insufficient evidence to corroborate the allegation.

Allegation: Staff did not provide proper food service to client in care. The complaint alleges resident (R1) asks facility staff to cook things they like and staff tell the resident they are not going to cook his food requests. Resident (R1) said they do not like the food provided at the facility because they are a picky eater. The resident stated they prefer to eat fast food, cheeseburgers, fries, and chicken enchiladas. Resident (R1) said that they ask staff to cook what they like and they refuse. A total of five staff were interviewed, of which all stated that resident (R1) is a finicky eater that prefers to eat fast food, drinks lots of soda, iced coffee, juice and likes to graze eat all day. Staff interviews revealed the facility follows a posted menu, asks residents what their food preferences are, and are able to serve alternate food meals, as long as they are a balanced diet and the food items are in supply at the facility. Staff stated they take R1 out to buy food when the resident has money. The food menu was reviewed and food supply was checked during the visits. Sufficient food and a balanced food menu was observed. The allegation cannot be supported.