Complaint Investigation Report

Allegation: Lack of care and supervision: Staff interviews revealed that there are approximately (5) to (6) clients that are able to go out in the community on their own/unsupervised. Per staff interviews, those clients have clearance from their physician to be unsupervised in the community. Staff interviews revealed that clients must sign-out and sign-in with staff and that the outing is no more than (2) hours long. Per Staff interviews there is (1) client that drives and keeps their car on premises. Staff interviews revealed the (1) client that drives must undergo the sign-in and sign-out process at the nurses station as the car keys must be signed out and signed back in. Staff interviews revealed that the local thrift stores are within walking distance from this facility. Staff indicated there are not staffing concerns. Client interviews revealed that they are able to sign-out and sign-in to go out on the community on their own. Interviewed clients indicated they are able to be out in the community unsupervised for (1) to (2) hours. Interviewed Clients indicated there are no staffing issues. Staff and Client interviews and documentation collected do not corroborate this allegation.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview held, copy of report and Appeal Rights were provided to Stephanie Kaplan.