Complaint Investigation Report

Stated he is aggressive to staff and C 2 reacts.

Client C 2 stated he did protect staff when C 1 was going to punch staff. Said that staff responded well by separating them and calming the situation.

All 4 client's interviewed stated that staff are professional and will de-escalate problematic situations and that staff do a good job.

Interviews with Staff S1 who said C 1 cursed at him calling him the N word and was mad and charged him.

Stated C2 did punch C 1 on the side of the face.

S 1 calmed both clients down and had them shake hands.

Interview with Staff S 2 who stated that both C1 and C 2 are together Monday- Friday and does programming classes with both.

Stated that they went fishing together last week and both were together at the animal shelter.

Stated they are with each other all week and not mean to each other. Will have random episodes when 1 gets upset.

Stated that staff will redirect and take walks and calm them down. They will always try and redirect before it gets too big.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.