Complaint Investigation Report

Facility staff sprayed disinfectant at a client. It has been alleged that a care staff sprayed Lysol at a client. Staff interviews revealed that staff do not spray disinfectants (Lysol) at clients. Interviewed staff indicated they use Lysol to clean the facility surfaces. Interviewed staff indicated they have not witnessed nor received any reports from anyone pertaining to this matter. Interviewed clients indicated that staff do not spray disinfectants (Lysol) at clients. Interviewed clients indicated they have not witnessed nor heard anyone complaining about this matter. Interviews do not corroborate this allegation.

Facility staff used a garden hose to wash a client It has been alleged that a care staff was observed to walk a client through the house naked and spray the client down outside with a garden hose because the client had "soiled” themselves. Staff interviews revealed that staff do not walk clients through the house naked and spray the client down outside with a garden house because the client had “soiled” themselves. Interviewed staff indicated they have not witnessed nor received any reports from anyone pertaining to this matter. Interviewed staff indicated that they are trained in mandated reporting, client rights and zero tolerance. Interviewed clients indicated they have not witnessed nor heard anyone complaining about this matter. Interviews do not corroborate this allegation.

Facility staff did not ensure facility was maintained free of hazards It has been alleged that there are hazards on the patio area outside where the clients sit that pose a risk to the clients such as black widow spiders on the patio furniture and exposed nails on the lattice. Interviewed staff indicated that the patio does not have black widow spiders nor exposed nails. Interviewed staff indicated that they have not received any concerns pertaining to this matter. Interviewed clients indicated they have not seen spiders nor exposed nails. Interviewed clients indicated they have not heard anyone complaining about this matter. Interviews and tour do not corroborate this allegation.

Facility staff did not ensure facility was maintained free of pests It has been alleged that spiders were observed to be inside of the facility. Interviewed staff indicated that there are no spiders inside this facility. Interviewed staff indicated that they have not received any concerns pertaining to this matter. Interviewed clients indicated they have not seen spiders inside this facility. Interviewed clients indicated they have not heard anyone complaining about this matter. Interviews and tour do not corroborate this allegation.

Refer to LIC 9099C for the continuation of this report.