Complaint Investigation Report

Allegation: Staff did not provide responsible party with a refund.

On 04/25/25 LPA Watson interviewed Staff#1-Staff#4 (S1-S4). Of those interviewed 4 out of 4 staff denied the above allegation. On 09/18/2025 LPA Watson interviewed Residents #1-Resident #7 (R1-R7). Of those interviewed, 7 out of 7 residents denied the allegation. LPA Watson requested and obtained from the Executive Director evidence of a personal check that the responsible, party owed the facility $2604.19 and later paid their balance in full. Based on the information gathered and records reviewed there is insufficient evidence to support the stated allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.