Complaint Investigation Report

The investigation revealed the following:

Allegation #1: Staff did not follow proper eviction protocol

It is alleged that R1 was denied return to the facility following discharge from the hospital and was not provided with the required 30-day notice of eviction.

LPA Bunker interviewed staff members S1 through S4 (S1-S4) regarding the allegation that staff did not follow proper eviction protocol. 2 out of 4 staff stated that they were not employees of Ivy Park at Playa Vista at the time of the incident and had no knowledge of the allegation. 2 out of 4 staff also stated that all employees mentioned in the complaint report are no longer working at the facility. 2 out of 4 staff state that the facility had no records indicating that R1 received a 30-day eviction notice, nor were there any, records or special incident reports stating R1 was told not to return to the facility after being discharged from USC Verdugo Hills Psychiatric Hospital.

Interviews with S3-S4 (2 out of 4) staff stated that they were employed at the facility during the incident and reported that R1 had aggressive behavior toward staff and other residents. 4 out of 4 staff interviewed stated that there were no surveillance cameras to capture the incidents. 4 out of 4 staff confirmed that eviction protocols are handled by the Business Office Administration, not by the caregivers. 2 out of 4 staff members interviewed stated that the facility does follow eviction protocols and communication with the resident's responsible parties. No one currently employed at the facility had any additional information.