Complaint Investigation Report

Allegation #1– Staff are administering resident's medication against her and POA's will.

On 4/10/2024 LPA Espana conducted interviewed with 6 staff members (S1-S6). LPA asked about staff if any resident's medication was administered against their will or POA's will. Of those interviewed 6 out of 6 stated that they did not hear or know of medication being provided against residents or POA’s will. On 4/10/2024 LPA Espana interviewed 6 residents (R1-R6). Of those interviewed, 6 out of 6 communicated that they disagreed with the statement because they have had no issues with medications being provided by staff.

On 4/10/2024 LPA Espana interviewed the Administrator who stated that for residents who refuse, the facility staff does not administer medication. The Administrator stated that the facility staff document resident refusal and call the doctor to let them know. The Administrator stated that, there were no residents who have refused medication at the time of visit.

Based on interviews and observations there is insufficient evidence to support the allegation: Staff are administering resident's medication against her and POA's will. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.