Complaint Investigation Report, 02/03/2023 — Warvale Facility, Pico Rivera CA

Interviewed with clients from client#2 (C2) through client#3 (C3) revealed that staff did not hit client and caused bruises. Four (4) out of four (4) staff, including client#1’s service coordinator, denied the allegation. LPA interviewed C1’s conservator, family member (F1). F1 did not corroborate the allegation. Therefore, there is not a preponderance evidence to prove staff hit client#1 and caused bruises on client’s body.

In regard of the allegation that “staff assaulted client in care,” it was alleged that on 1/11 /23, staff#2 (S2) grabbed client#1 (C1) by the neck, hit C1 in the arm while staff#3 (S3) threw C1 to the ground, hit C1 in the face, and threw water on C1. The investigation revealed the following: LPA was unable to interview client#1 (C1) since C1 was currently in a mental hospital. Interviewed with clients from C2 through C3 and F1 revealed that staff did not assault client. Four (4) out of four (4) staff denied the allegation. File review revealed that, on 1/11/23, client#1 (C1) was picked up by police sheriffs and sent to a mental hospital for a 51/50 due to client hit staff and damaging property. Staff#4 (S4) stated that administrator notified regional center on 1/11/23 by filing an incident report. An incident report was filed to Licensing as well. Therefore, there is not a preponderance evidence to prove staff assaulted client#1 while in care.

In regard of the allegation that “staff yelled at client in care,” it was alleged that on 1/10 /23, staff yelled at client#1 (C1) and broke cups and plates. The investigation revealed the following: LPA was unable to interview client#1 (C1) since C1 was currently in a mental hospital. Interviewed with clients from C2 through C3 and F1 revealed that staff did not yell at C1 while C1 was in care at the facility. Four (4) out of four (4) staff denied the allegation. Therefore, there is not a preponderance evidence to prove staff yelled client#1 while in care.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore, the allegation is UNSUBSTANTIATED. No deficiencies are being cited according to California Code of Regulations, Title 22, Division 6, Chapter 8. An exit interview was conducted with S2, Edgar Hernandez. A hard copy of this report was provided.